Shipping and Return Policy
Shipping, Returns and Payments
- We provide international shipping across the world at flat $20.
- Our delivery partners for international shipping are Shiprocket, Aramex and Blue Dart.
- Please note that Saturdays, Sundays and Public Holidays are not included as working days for standard deliveries.
- All products have different delivery timelines, please refer to the shipping time provided under Shipping and Handling on the selected product’s description page.
Once your order is shipped, our shipping partners will send you the shipping company details along with the tracking details for your order via email and text. The package can then be directly tracked on the shipping company’s website by entering the tracking details provided.
Non Availability on Delivery
Please provide the complete and accurate shipping address including postal/ zip code and a mobile number. This will help us in delivering your order faster.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number), any extra cost towards re-delivery shall be borne by the user placing the order.
- As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
- In exceptional cases, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order by providing you a replacement. Alternatively, we can offer you a store credit that can be redeemed within one year of your purchase.
- Fabrics can not be exchanged or returned.
- Custom made/ commissioned items can not be exchanged or returned. We don’t offer refunds on custom orders. Items marked down on sale can not be exchanged or returned.
- Orders can not be canceled once shipped.
- In case you have received a damaged/ defective product, please write to us at firstname.lastname@example.org with your order number and pictures within 24 hours of receiving the product. Our team will reach out to you for the way forward. Upon receiving the product in our warehouse, we will process a replacement. In case we are unable to offer you a product replacement, we shall extend a store credit to you, redeemable for anything on the website or at our stores. Please note that all products sent back to us for replacement must be in their individual original packaging.
Modes of Payment
- We accept all major debit and credit cards (including Mastercard, Visa & American Express) along with netbanking options across major brands.
If you still have any queries regarding shipping, returns or payments, please reach us at +919267987235 or write to us at email@example.com.